New Ways of Working

Overview

New Ways of Working takes a holistic approach to the multifarious aspects of work in and around an organisation. Recognising that success stems from a combination of factors – the right people, organisation, infrastructure and strategy – the report re-evaluates the traditional approaches to working practice.

Crucially, the Report looks at ways of changing the way we work for the better, rather than simply focussing on cost-driven change.

New Ways of Working:

• Brings together a holistic view of work
• Demonstrates the significance of the holistic view
• Shows how each factor influences every other
• Summarises the potential benefits
• Looks at how organisations might realise the potential benefits
• Explores the risks
• Provides practical advice on implementation

Content

Introduction

• What is flexibility?
• Work location
• Work time
• Work practice
• Work staffing
• What are the real benefits of flexibility?

Introducing flexible working

• Why consider flexible working?
• Overall approach
• New ways of working

Setting up a scheme

• Overview
• Business
• HR
• Property
• Technology
• Management considerations
• Risks
• Change management

Policy considerations

• Overview
• Job characteristics to be considered
• Recruitment and induction
• Training and development
• Impact of new ways of working on communications
• Health and safety issues
• Legal/contractual issues
• Family/work balance

Appendix 1: General guidelines for flexible working

• Communication
• Document handling
• Work patterns
• Job planning
• Coping with stress

Appendix 2: Working from a telecentre

• Overview
• Tips for working from a telecentre

Appendix 3: Setting up a home office

• Office equipment
• Home telephone services
• Formalities
• Insurance
• Tips for working from home

Appendix 4: Health and safety checklists

• Working from home
• The health and safety checklist
• Section 1: Health and safety
• Section 2: Furniture and environment

Appendix 5: References

The author

Stephen Jupp is one of the UK’s leading experts in flexible working, well-known for broadening the perspective of his audience. He shares real experiences and insights gained through his work advising on and implementing new ways of working for a wide variety of organisations. Widely published on the subject of flexible working, he has just finished a spell on the advisory board for the Flexible Working journal, and is one of the principal contributors to the Internet-based newsletter Flexibility.

Stephen’s recent clients have included Virgin, Lazard, Volkswagen Audi, Devon, Surrey, Cambridgeshire, and Hertfordshire County Councils and the Salvation Army.

CPD

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Certificate of completion

Upon reading this publication participants are invited to undertake a final assessment in the form of an on-line multiple choice paper. Upon passing, a certificate of completion will be made available to you, which can be included as part of your CPD requirements should you consider it relevant to your professional development needs.