The Credit Controller's Desktop Guide

Overview

Failure to get invoices paid on time always eats into profits, and frequently drives companies into liquidation. The Credit Controller’s Desktop Guide is a comprehensive practical guide to collecting debts effectively and covers all aspects of the credit controller’s work. Fully up-to-date and written in a clear, practical style, this desktop guide includes case studies, standard letters and forms, and an update on the latest legal developments.

FULLY REVISED AND UPDATED…

… to reflect changes caused by The Enterprise Act 2002, it covers important issues including:
** Bad debts
** Retention of title
** Enforcing the judgment
** The increased importance of the final warning letter

Why this book will be invaluable to your business

This book will enable you to:
** Quantify the true cost of credit to your organisation
** Define the credit control policies that are best suited to you
** Use a variety of proven collection techniques effectively
** Anticipate and overcome excuses
** Take legal action and achieve a satisfactory outcome
** Detect warning signs of danger early enough

Content

Content Overview

1 The cost of credit
2 The right attitude for credit control
3 The right credit policies
4 Opening a new account
5 Effective paperwork
6 Letters
7 Collection by telephone
8 Overcoming excuses
9 Sources of information
10 Credit agencies
11 Factoring
12 Credit insurance
13 Less usual chasing methods
14 Warning signs – danger imminent
15 Conditions of sale
16 Legal action – considerations prior to commencement
17 Legal action – obtaining judgment
18 Bad debts
20 Exports

Reviews

‘I strongly suggest that all credit managers read it and then pass it on to their staff.’

Irish Institute of Credit Management

The author

Roger Mason is a Chartered Secretary and a Chartered Certified Accountant, and a very experienced finance director and company secretary. His career has included periods with the Ford Motor Company and ITC Entertainment Ltd, as well as 14 years as Financial Director and Company Secretary of a leading greetings card company.

Roger now presents seminars on company law, the duties of directors, the duties of company secretaries and on financial topics. He has written 16 books. His books for Thorogood include The Company Secretary’s Desktop Guide (now in its fifth edition), 501 Questions and Answers for Company Directors and Company Secretaries (now in its second edition) and The Complete Guide to Debt Recovery.