Graham Roberts-Phelps

	Companies Don't Succeed - People Do! Positive, provoking and profit-driven, here are over 100 ideas to challenge your preconceptions and to help you build your business to be stronger, fitter and quicker.
	Customer Relationship Management This book demonstrates how every customer is in some way unique and how to segment them by value, pattern and buying criteria. It explains the techniques of ‘customerized selling’ and provides strategies for developing a business where every customer’s need is not just provided for but anticipated.
	Telephone Tactics A compehensive guide by an expert salesman to using the telephone in business, including the most effective techniques for customer service, selling, prospecting and credit control.
	Working Smarter This inspirational book provides a refreshing approach to making the decisions that affect both your business and personal life and your level of success. Working Smarter is more than just a time management philosophy or system – it’s a way of structuring your life, your work and your goals that is more sustainable, more enjoyable and less stressful than any other method.